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Bexley
strives to create products of outstanding quality, and wants you
to be satisfied with your Bexley writing instrument. Our warranty
policy is:
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All
products manufactured by the Bexley Pen Company, Inc. are
warranted to the original registered owner, for normal use,
against defects in materials and workmanship for the lifetime
of the product, provided any service is done by an authorized
Bexley Service Technician. This warranty specifically
excludes normal wear and tear, intentional misuse, abuse,
neglect, accidental breakage, or product loss. |
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When you purchase a new Bexley product, it is important that you
complete the enclosed registration certificate, and mail it to Bexley
so that you are recorded as the "original registered owner" for
warranty purposes.
What
To Do If You Have Repair Work
Proceed to the Bexley
Pen Repair Form. Print out the form on your computer's printer.
Fill out the required information and send the form with the pen
using the shipping instructions at the bottom of the form.
There is no repair charge for work that Bexley deems to be covered by warranty. However, there is a $7.00 charge for return shipping to U.S. addresses via priority mail with delivery confirmation. Any other method requested will be quoted upon request.
Return shipping to any address outside the U.S. must be quoted in advance, so please contact us before returning your item. All payments must be made via check in U.S. dollars and drawn on a U.S. Bank. Foreign banks are not permitted. In some instances we may accept Pay Pal.
There
is a $25 fee to exchange your undamaged nib for another fine,
medium, or broad nib. (If you would like to have a custom
nib (e.g. an italic nib), we recommend that you consider John
Mottishaw or Richard Binder who specialize in this work. John's website address
is www.nibs.com and his e-mail
address is john@nibs.com, Richard's website is www.richardspens.com and his email is richard@richardspens.com.)
If
new parts are required for non-warranty work, we will contact
you with a quote for these repairs before we do the work.
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