How do I return an item?


How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".

The definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us, please contact
Customer Support immediately.

Refunds are contingent upon inspection of item(s) once the item is received.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.

Again, you MUST contact us within 7 days if you intend to return ANY item to our store. Items returned to us AFTER 7 days and WITHOUT contacting customer support prior to shipping the return will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.


Bexley Pen Company Inc
2840 B Fisher
Columbus, OH 43204
614-351-9988
Bexlevy@aol.com